EXPERIENCE

Present position

Support of IT system of NYSE-Euronext (Bourse de Paris)

2006–2008

Network supervision technician - Telindus Company for a multinational french corporation

• Supervision of 6000 Cisco routers in 60 countries, 1000 incident tickets per month
• ARS ticketing software, IBM Micromuse Netcool hypervisor
• Dedicated team of 7 technicians

2005–2006

Hotliner, Stream Company for Numéricâble Company

• Assistance and technical support for Internet and telephone
• 40 to 50 calls per day

2003–2004

IT advisor

• Assistance and technical support for corporate and individual clients
• Answers to users needs : hardware acquisitions, technical intelligence, configuration and installation at customer site
• Users training on PC and Macintosh, and on usual softwares : Word, Excel, Outlook
• Formation des utilisateurs dans les environnements Linux, PC et Macintosh
• Creation of web sites for individuals and associations
• Onsite problem-solving for 100 clients

IT probationer

• Supervised group and created website

History-Geography teacher – INTERNATIONAL COOPERATION WITH FIDESCO
Guider high school, Cameroon

• Taught students, ages 12-14
• Created and presented practical works and teaching aids

TRAINING

Network technician – GEFI
History Master’s degree – “Paris IV” university – La Sorbonne
Law BA degree –Dijon university

• Network support & architecture : local (Ethernet, Token Ring) and wide area (PSTN, ISDN, LL, X25, FR, ATM) networks, VPN principles
• Network interconnection : Cisco routers and switches configuration
• Network model tests : static and dynamic routing, VLANs, NAT/PAT
• Server deployment on Windows and Linux : DHCP, DNS, Active Directory controller
• Messaging : deployment of Lotus Domino server and Lotus Notes client
• Reporting : Word and Excel advanced functionalities
• Windows : Server 2003, NT4 client and server, XP, 2000, 98
• Unix/Linux : Mandriva, SUSE, Debian